Frequently Asked Questions
Everything you need to know about shopping at Hardware.
What are your standard shipping times and costs?
We offer standard shipping within 3-5 business days. Orders over $50 qualify for free shipping, while orders under $50 incur a flat rate of $4.99.
What is your return policy for damaged or incorrect items?
If your item arrives damaged or is not what you ordered, you can return it within 30 days for a full refund or exchange. We provide a prepaid shipping label for all returns.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your delivery in real-time.
Do your products come with a manufacturer warranty?
Yes, most of our hardware and electronics include a one-year manufacturer warranty. Please check the specific product page for detailed warranty information.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 60 minutes of placement. After this window, our warehouse begins processing and we are unable to make changes.